Inbox & Team Conversations
Reply to customers, assign conversations, and work as a team.
9 tutorials9 tutorials
How to Use Vaaniq Shared Inbox
A shared, real-time inbox where your whole team can see and reply to every WhatsApp conversation.
How to Reply to WhatsApp Customers
Send text replies, insert approved templates, and use AI-suggested responses from the conversation composer.
How to Assign Conversations to Team Members
Claim a conversation yourself or hand it to a teammate so ownership is always clear.
How to Add Internal Notes to Conversations
Leave notes for your team inside a conversation thread that the customer never sees.
How to Add Labels to Conversations
Create colour-coded labels and apply them to conversations to organise and filter your inbox.
How to Resolve & Reopen Conversations
Mark a conversation as handled, and reopen it later if the customer comes back.
How to Use Canned Responses
Save your most-used replies as shortcuts you can insert instantly with a slash command.
How to Manage Business Hours & Auto-Replies
Define your team's working hours and set an automatic reply for messages that arrive outside them.
Understanding the 24-Hour WhatsApp Customer Service Window
Why free-text replies aren't always available, and what to do once the window has closed.