Vaaniq
Inbox & Team Conversations

How to Use Vaaniq Shared Inbox

A shared, real-time inbox where your whole team can see and reply to every WhatsApp conversation.

Beginner 3 min read

Tutorial video coming soon

What You'll Learn

In this tutorial you'll learn:

  • Understand how the shared inbox updates in real time
  • Open and navigate the Conversations screen

Prerequisites

Before you start:

  • A connected WhatsApp Business Account

Step-by-Step Guide

1

Open Conversations

Dashboard → Conversations

Every WhatsApp chat — from any phone number your team manages — lands in one shared list. Unread threads are highlighted so nothing gets missed.

Conversations page listing chats with contact names, labels and last-message times, with Conversations highlighted in the sidebar
Every chat lands in one shared list.
2

Watch it update live

New messages, delivery receipts, and read receipts appear instantly without refreshing the page — the inbox stays connected in the background the whole time it's open.

An open conversation with inbound and outbound messages and read receipts
An open conversation. New messages and receipts appear without a refresh.
How to Use Vaaniq Shared Inbox — Vaaniq Tutorials