Vaaniq
Inbox & Team Conversations

How to Manage Business Hours & Auto-Replies

Define your team's working hours and set an automatic reply for messages that arrive outside them.

Intermediate 4 min read

Tutorial video coming soon

What You'll Learn

In this tutorial you'll learn:

  • Set open and close times for each day of the week
  • Write an off-hours auto-reply message

Step-by-Step Guide

1

Open Business Hours

Dashboard → Automations → Business Hours

Toggle each day of the week on or off, and set an open and close time for the days you're working.

Automations page with the Business Hours button highlighted
Business Hours is opened from the Automations page.
2

Set your off-hours reply

Write the message customers receive when they message outside your set hours, and save. This is applied automatically the moment it's saved — no separate activation step needed.

Business Hours page with per-day open and close times and an Outside Business Hours reply message
Set daily hours and the off-hours reply, then Save Changes.
Tip

The Business Hours condition is also available inside the Chatbot Flow builder, so a flow can branch differently when your team is offline.

How to Manage Business Hours & Auto-Replies — Vaaniq Tutorials