How to Use Canned Responses

Save your most-used replies as shortcuts you can insert instantly with a slash command.

Beginner 3 min read

Tutorial video coming soon

What You'll Learn

In this tutorial you'll learn:

Create a canned response with a shortcode
Insert one instantly from the composer

Step-by-Step Guide

Create a canned response

Dashboard → Settings → Canned Responses → New Response

Give it a shortcode (e.g. greeting), a title, and the message content. You can include the customer's name as a variable so it's personalised automatically when inserted.

Canned Responses settings page with saved shortcodes such as greeting, hours, pricing and thanks — Settings → Canned Responses.

New Canned Response dialog with shortcode, title and content using the {{name}} variable — Add a shortcode, title and message.

Insert it in a conversation

In any conversation's composer, type / followed by the shortcode — matching responses filter live as you type — then select one to insert the full message.