What is Vaaniq AI Knowledge Base?
A content store your chatbot and inbox AI features draw on to answer customer questions automatically.
Beginner 2 min read
Tutorial video coming soon
What You'll Learn
In this tutorial you'll learn:
- Understand what the Knowledge Base is and which features use it
Step-by-Step Guide
1
One content store, two AI features
A Knowledge Base holds content — manual text, uploaded documents, or crawled website pages — for a single organisation, optionally scoped to one WhatsApp Business Account. Two features query it: a chatbot flow's AI Answer step, and AI-suggested replies in the inbox composer.
2
How it answers questions
Content is broken into chunks and semantically searched, so an AI Answer step finds the most relevant parts of your Knowledge Base to ground its reply — rather than the AI just making something up.