How to Create an AI Knowledge Base

Set up a new Knowledge Base, ready to add content to and connect to a chatbot.

Beginner 3 min read

Tutorial video coming soon

What You'll Learn

In this tutorial you'll learn:

Dashboard → Knowledge Base → New Knowledge Base

Give it a name and description, e.g. "Product FAQ".

If you manage more than one WhatsApp Business Account, choose whether this Knowledge Base applies to all of them or just one.

Paste manual text directly, or use the document/URL upload options covered in the next two tutorials.

Tip

How many Knowledge Bases you can create depends on your plan.

A content store your chatbot and inbox AI features draw on to answer customer questions automatically.

Point a Knowledge Base at a page on your website and let Vaaniq crawl and index its content automatically.

Upload documents so your AI can answer questions using their content — PDF, Word, plain text, Markdown, and CSV are all supported.

Add an AI Answer step to a chatbot flow and point it at a Knowledge Base so it can answer questions automatically.