Understanding the Vaaniq Dashboard Analytics

Read your message volume, delivery quality, and engagement trends from the Analytics dashboard.

Intermediate 4 min read

Tutorial video coming soon

What You'll Learn

In this tutorial you'll learn:

Dashboard → Analytics

See total messages sent, delivered, read, and failed for the selected date range.

Daily trend charts plot message volume and delivery rate over time, alongside a breakdown by message type and a delivery heatmap by hour and day.

Use the preset ranges (7/30/90 days) or pick a custom range to focus on a specific period.

See response times, resolution times, conversations handled, and customer satisfaction per agent.

A quick tour of your workspace home page — connected WABAs, phone numbers, templates, and conversations at a glance.

What each WhatsApp message status actually means, and why delivered counts are always at least as high as read counts.