Vaaniq
Automation & Chatbots

How to Add Buttons & User Responses

Send quick-reply buttons or a list, and capture free-text answers from your customer.

Intermediate 4 min read

Tutorial video coming soon

What You'll Learn

In this tutorial you'll learn:

  • Add a Send Interactive (buttons/list) step
  • Add an Ask Question step and validate the answer type

Step-by-Step Guide

1

Add a Send Interactive step

Choose buttons or a list, and route each option to a different next step in the flow.

Buttons / List step settings with body text and two buttons, each routed to a different next step
The Buttons / List step, with one route per button.
2

Add an Ask Question step

Write the question, choose an expected answer type (text, email, phone, number, date, or a custom pattern), and give the answer a variable name to store it under.

Ask questions step with a question, answer type and a variable name to save the reply
Ask a question and save the answer.
3

Invalid answers are re-prompted

If the customer's reply doesn't match the expected answer type, the flow automatically re-asks instead of silently accepting bad data.

How to Add Buttons & User Responses — Vaaniq Tutorials