Getting Started Sign up, log in, understand roles, and send your first WhatsApp message in minutes.
Basics
Vaaniq is a multi-tenant WhatsApp Business platform. Connect your official WhatsApp Business Account (WABA) through Meta, then run a shared team inbox, bulk campaigns, automations, chatbots and analytics — all billed per message through a prepaid credit wallet.
Key features
Official WhatsApp Cloud API — every message flows through Meta, fully policy-compliant Shared team inbox with real-time delivery, read receipts, and agent assignment Bulk campaigns with schedule, cost estimate, and per-recipient status tracking No-code automations triggered by inbound messages, business hours, or status changes Visual chatbot flow builder with AI knowledge-base integration Prepaid wallet billing — transparent per-message credit rates, no surprise overages Organisation-scoped: your data, WABAs, contacts, and team are fully isolated Role-based access control: Viewer, Agent, Org Admin, and Super Admin tiers How to use
1 Sign up at app.vaaniq.ai and verify your email 2 Log in and land on your organisation Dashboard 3 Connect a WhatsApp Business Account from the WABA Accounts page 4 Top up your Wallet so outbound messages can be sent 5 Create or import an approved Message Template 6 Import Contacts or add them manually with opt-in consent 7 Launch a Campaign or reply to inbound chats in Conversations Create your organisation account, verify your identity, and sign in securely. Vaaniq supports email-password login with optional session persistence.
Key features
Register with your work email — a one-time verification link is sent Password must be at least 8 characters with a mix of letters, numbers, and symbols Login with email and password, with a 'Remember Me' option for extended sessions Forgot password flow: enter email, receive OTP, set new password Automatic redirect to Dashboard after successful login Session expires after inactivity; re-login required for sensitive operations Logout clears the session token and returns you to the login page How to use
1 Navigate to app.vaaniq.ai and click Get Started or Sign Up 2 Enter your full name, work email, and create a strong password 3 Check your inbox (and spam) for the verification email — click the link 4 Once verified, log in with your email and password 5 Optionally check Remember Me to stay logged in across browser sessions Tip If you don't receive the verification email within 2 minutes, check your spam folder or request a resend from the login page.
Access is controlled by four roles. Each module enforces a minimum role; higher roles inherit all permissions from lower tiers.
Key features
Viewer — read-only access. Can see Dashboard, Conversations (read), Analytics, and Account Settings Agent — front-line operator. Can reply in Conversations, create Campaigns, Templates, Contacts, Automations, Flows, and manage channel settings Org Admin — workspace owner. Full access plus Wallet management, WABA Accounts, Phone Numbers, User management, and billing Super Admin — platform operator. Can view and manage every organisation, adjust credit rates, send platform broadcasts, and access all businesses Roles are assigned per-organisation and can be changed at any time from the Users page Deleting the last Org Admin of an organisation is blocked to prevent lockout Tip Invite teammates from the Users page (Org Admin only). A user can belong to multiple organisations with different roles in each.
A five-minute setup to go from empty workspace to a live, two-way WhatsApp channel.
How to use
1 Sign up and verify your email 2 Connect a WABA via Embedded Signup (recommended) or Token 3 Verify at least one Phone Number is registered and active 4 Add credits to your Wallet — outbound sends are blocked at zero balance 5 Create or import an approved Message Template 6 Import your Contacts (CSV, Gmail, or Apple) with opt-in consent 7 Set up an after-hours Automation rule 8 Create a Welcome Chatbot Flow 9 Invite your team from the Users page and assign roles 10 Open Conversations to handle inbound messages, or launch your first Campaign