Terms of Service
Last updated: May 15, 2026
1. Agreement to Terms
By accessing or using Vaaniq ("Service"), a WhatsApp Business management platform operated by Tierce India Pvt Ltd, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service. These Terms apply to all users, including businesses connecting WhatsApp Business Accounts.
2. Description of Service
Vaaniq provides a cloud-based platform that enables businesses to:
- Send and receive WhatsApp messages via the Meta WhatsApp Business Cloud API
- Run broadcast campaigns to opted-in contacts
- Configure automated chatbot flows
- Manage customer conversations and contact lists
- Use pre-approved WhatsApp message templates
The Service acts as a Business Solution Provider (BSP) reselling access to Meta's WhatsApp Business Platform.
3. Eligibility and Account Registration
You must be at least 18 years old and have authority to bind your business to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Provide accurate registration information and keep it up to date.
4. WhatsApp Business Policy Compliance
Use of Vaaniq requires compliance with Meta's WhatsApp Business Policy and WhatsApp Commerce Policy at all times. You must:
- Only message contacts who have opted in to receive WhatsApp communications from you
- Honor opt-out requests immediately (STOP / UNSUBSCRIBE keywords are automatically processed)
- Use approved message templates for outbound initiated conversations
- Not use the Service to send spam, illegal content, or messages that violate Meta policies
- Not impersonate another person or entity
- Maintain a valid WhatsApp Business Account (WABA) in good standing with Meta
We reserve the right to suspend accounts found in violation of WhatsApp policies.
5. Acceptable Use
You agree not to use Vaaniq to:
- Send unsolicited messages or spam
- Transmit harmful, offensive, or illegal content
- Violate any applicable law or regulation
- Attempt to gain unauthorized access to any system or data
- Reverse engineer or copy the Service
- Exceed rate limits or otherwise abuse the platform infrastructure
6. Fees and Payment
Vaaniq charges for message credits based on WhatsApp conversation rates set by Meta. Pricing is displayed within the platform. Credits are prepaid and non-refundable except where required by applicable law. We reserve the right to change pricing with 14 days' notice.
7. Data and Privacy
Your use of the Service is also governed by our
Privacy Policy, which is incorporated into these Terms. You retain ownership of your business data (contacts, messages, and configurations). You grant Vaaniq a limited licence to process this data solely to provide the Service.
8. Meta Platform Integration
Vaaniq accesses the Meta WhatsApp Business Cloud API on your behalf using permissions you explicitly grant via Meta Embedded Signup. You are responsible for ensuring your use of the WhatsApp API complies with Meta's terms. We are not responsible for disruptions caused by Meta policy changes, API outages, or account suspensions by Meta.
9. Service Availability
We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, Meta API outages, or force majeure events may cause downtime. We will communicate planned maintenance in advance where possible.
10. Intellectual Property
Vaaniq and its logo are trademarks of Tierce India Pvt Ltd. The Service software, design, and content are owned by Tierce India Pvt Ltd. You may not copy, modify, or distribute them without written permission.
11. Termination
You may terminate your account at any time from Account Settings → Delete Account. We may suspend or terminate your account for material breach of these Terms, with or without notice depending on severity. Upon termination, your data will be deleted per our Privacy Policy (Section 9).
12. Limitation of Liability
To the maximum extent permitted by law, Tierce India Pvt Ltd shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you in the 3 months preceding the claim.
13. Disclaimers
The Service is provided "as is" without warranties of any kind. We do not warrant that the Service will be error-free, that messages will be delivered successfully, or that WhatsApp message templates will be approved by Meta.
14. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India. If you are a consumer in the EU, mandatory consumer protection laws of your country may also apply.
15. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the platform at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.