Terms of Service

By accessing or using Vaaniq ("Service"), a WhatsApp Business management platform operated by Tierce India Pvt Ltd, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service. These Terms apply to all users, including businesses connecting WhatsApp Business Accounts.

Vaaniq provides a cloud-based platform that enables businesses to:

• Send and receive WhatsApp messages via the Meta WhatsApp Business Cloud API
• Run broadcast campaigns to opted-in contacts
• Configure automated chatbot flows
• Manage customer conversations and contact lists
• Use pre-approved WhatsApp message templates

The Service is provided by a Meta Tech Provider. It connects to your own WhatsApp Business Account on Meta's WhatsApp Business Platform, which you onboard through Meta's Embedded Signup; WhatsApp conversation charges are billed to that account by Meta directly.

You must be at least 18 years old and have authority to bind your business to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Provide accurate registration information and keep it up to date.

Use of Vaaniq requires compliance with Meta's WhatsApp Business Policy and WhatsApp Commerce Policy at all times. You must:

• Only message contacts who have opted in to receive WhatsApp communications from you
• Honor opt-out requests immediately (STOP / UNSUBSCRIBE keywords are automatically processed)
• Use approved message templates for outbound initiated conversations
• Not use the Service to send spam, illegal content, or messages that violate Meta policies
• Not impersonate another person or entity
• Maintain a valid WhatsApp Business Account (WABA) in good standing with Meta

We reserve the right to suspend accounts found in violation of WhatsApp policies.

You agree not to use Vaaniq to:

• Send unsolicited messages or spam
• Transmit harmful, offensive, or illegal content
• Violate any applicable law or regulation
• Attempt to gain unauthorized access to any system or data
• Reverse engineer or copy the Service
• Exceed rate limits or otherwise abuse the platform infrastructure

Vaaniq charges subscription fees for its plans and add-ons, plus applicable GST, as displayed on our pricing page and within the platform. WhatsApp conversation charges are set by Meta and billed by Meta directly to your WhatsApp Business Account; they are not collected by Vaaniq. We reserve the right to change pricing with 14 days' notice. Refunds, where applicable, are governed by Section 7 (Refunds) below.

Refund requests must be submitted within 7 days of the date of the relevant plan or add-on purchase. Requests made after this 7-day window are not eligible, and no refund will be issued for a purchase older than 7 days, regardless of usage or reason.

Within this 7-day window, all refunds remain solely at the discretion of Tierce India Pvt Ltd and are reviewed on a case-by-case basis by an authorized platform administrator. There is no automatic or self-service refund option within the platform — every eligible request is manually assessed and approved before any amount is returned.

• Approved refunds may be issued in full or in part. Partial refunds may be issued more than once against the same invoice, up to the total amount originally charged on it; once an invoice has been refunded in full, no further refund can be issued against it.
• Approved refunds are returned to the original payment method used for the charge, via our payment processor (Razorpay). Depending on your bank or card issuer, funds may reflect immediately or take a few business days to appear.
• Approving a refund does not automatically cancel your subscription or remove access to the plan or add-on the refunded invoice paid for — access is only revoked if we expressly inform you that it forms part of the refund.
• Cancelling your subscription (see Section 12, Termination) stops future billing but does not, on its own, entitle you to a refund for the current billing period. You retain access for the remainder of the applicable grace period.

To request a refund, contact us with your invoice number and the reason for the request using the details in Section 17 (Contact). We aim to review and respond to refund requests within a reasonable time.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms. You retain ownership of your business data (contacts, messages, and configurations). You grant Vaaniq a limited licence to process this data solely to provide the Service.

Vaaniq accesses the Meta WhatsApp Business Cloud API on your behalf using permissions you explicitly grant via Meta Embedded Signup. You are responsible for ensuring your use of the WhatsApp API complies with Meta's terms. We are not responsible for disruptions caused by Meta policy changes, API outages, or account suspensions by Meta.

We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, Meta API outages, or force majeure events may cause downtime. We will communicate planned maintenance in advance where possible.

Vaaniq and its logo are trademarks of Tierce India Pvt Ltd. The Service software, design, and content are owned by Tierce India Pvt Ltd. You may not copy, modify, or distribute them without written permission.

You may terminate your account at any time from Account Settings → Account Deletion (available to workspace admins). We may suspend or terminate your account for material breach of these Terms, with or without notice depending on severity. Upon termination, your data is scheduled for deletion per our Privacy Policy (Section 9).

To the maximum extent permitted by law, Tierce India Pvt Ltd shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you in the 3 months preceding the claim.

The Service is provided "as is" without warranties of any kind. We do not warrant that the Service will be error-free, that messages will be delivered successfully, or that WhatsApp message templates will be approved by Meta.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India. If you are a consumer in the EU, mandatory consumer protection laws of your country may also apply.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the platform at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Contact us at:

Tierce India Pvt Ltd
Email: hello@vaaniq.ai
Website: tierceindia.com