Refund & Cancellation Policy

1. Overview

This page summarises how refunds and cancellations work for Vaaniq, a product of Tierce India Pvt Ltd. It restates the refund and termination terms in our Terms of Service, which remain the governing document if the two ever differ.

2. What Vaaniq Charges For

Vaaniq charges subscription fees for its plans and add-ons, plus applicable GST. WhatsApp conversation charges are set by Meta and billed by Meta directly to your WhatsApp Business Account — they are not collected by Vaaniq, so they are outside the scope of this policy.

3. Refund Eligibility

Refund requests must be submitted within 7 days of the date of the relevant plan or add-on purchase. Requests made after this window are not eligible, regardless of usage or reason.
Within the 7-day window, every request is reviewed case by case by an authorised administrator, and approval is at the discretion of Tierce India Pvt Ltd. There is no automatic or self-service refund in the platform.
Approved refunds may be full or partial. Partial refunds may be issued more than once against the same invoice, up to the total amount originally charged on it.

4. How Refunds Are Paid

Approved refunds are returned to the original payment method through our payment processor, Razorpay. Depending on your bank or card issuer, the amount may reflect immediately or take a few business days to appear.

Approving a refund does not by itself cancel your subscription or remove access to the plan or add-on it paid for — access is only revoked if we tell you that it forms part of the refund.

5. Cancelling Your Subscription

Cancelling your subscription stops future billing but does not, on its own, entitle you to a refund for the current billing period. You keep access for the remainder of the applicable grace period.

Workspace admins can also close the account entirely from Account Settings → Account Deletion; data is then scheduled for deletion as described in our Privacy Policy.

6. How to Request a Refund

Email us with your invoice number and the reason for the request. We aim to review and respond within a reasonable time.

Tierce India Pvt Ltd
Fortune Business Hub, 202, Science City Road, Hebatpur, Ahmedabad, Gujarat 380060, India
Email: hello@vaaniq.ai