Privacy Policy
Last updated: May 15, 2026
1. Introduction
Vaaniq ("we", "our", or "us") is a WhatsApp Business management platform operated by Tierce India Pvt Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at tierceindia.com ("Service"). By using the Service you agree to this policy.
2. Information We Collect
Account information: name, email address, and password (hashed) when you register.
WhatsApp Business data: When you connect your WhatsApp Business Account (WABA) via Meta Embedded Signup, we store your WABA ID, phone number ID, and access token required to send and receive WhatsApp messages on your behalf. We do not store your Facebook profile, social graph, or any personal Facebook data.
Conversation data: Messages sent and received through your connected WhatsApp Business number, contact phone numbers, and message metadata (status, timestamps).
Usage data: Log data, IP addresses, browser type, pages visited, and actions taken within the platform for security and analytics purposes.
3. How We Use Your Information
- To provide and operate the Vaaniq platform
- To send and receive WhatsApp messages on behalf of your business
- To process broadcast campaigns you create
- To operate chatbot automation flows you configure
- To provide customer support and respond to inquiries
- To send transactional emails (account verification, password reset)
- To detect and prevent fraudulent or unauthorized activity
- To comply with legal obligations
4. Meta / WhatsApp API Integration
Vaaniq integrates with the Meta WhatsApp Business Cloud API. When you connect your WhatsApp Business Account through Meta Embedded Signup (a Meta-provided OAuth flow), we receive a system user access token scoped to:
whatsapp_business_management — to manage your WABA settingswhatsapp_business_messaging — to send and receive messagesbusiness_management — to read your Meta Business account details
We do not request or receive your Facebook profile, friends list, email, or any other social graph permissions. Meta's own privacy policy governs data processed by their APIs:
facebook.com/policy.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share data with:
- Meta Platforms: to deliver WhatsApp messages via the Cloud API
- Infrastructure providers: Railway (hosting), AWS S3 (media storage)
- Resend: to deliver transactional emails (OTPs, password resets)
- Legal authorities: if required by law or to protect rights and safety
6. Data Retention
We retain your account data for as long as your account is active. Conversation messages are retained for a minimum of 90 days and may be retained longer for business continuity purposes. You may request deletion at any time (see Section 9).
7. Security
We implement industry-standard security measures including encrypted storage, HTTPS-only transport, hashed passwords (bcrypt), and HMAC-verified webhook signatures. However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your personal data
- Withdraw consent where processing is consent-based
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at
contact@tierceindia.com.
9. Account and Data Deletion
You can delete your account at any time from Account Settings → Delete Account. Upon deletion, your personal data (name, email, messages, contacts) will be permanently removed within 30 days. Anonymised analytics aggregates may be retained for statistical purposes.